FAQ
- Can I cancel my order?
- How do I purchase a VIP package?
- I did not receive my order confirmation email. What should I do?
- I have accessibility requirements. Who do I speak to?
- Where are my instructions for my VIP package experience?
- What is your refund policy?
- Can I change the name on my ticket?
- I am running late to the VIP experience, will I still be let in?
- Can you help me locate the venue where my show is being held?
- I am trying to make a purchase online and receiving errors. What should I do?
- I purchased my VIP package months before my show. Why does it take so long to receive my things?
- I received my VIP instructions and it says I need to show a photo ID. Do my guests need to show their photo ID too?
- I bought VIP tickets for someone else. Can they enter the event without me?
- What do I need to bring with me?
- I received my Meet & Greet/Early Entry -instructions and it says I need to show a photo ID. Do my guests need to show their photo ID too?